Frequently Asked Questions
Commissions
How do commissions work?
Most commissions begin when you contact me and let me know you are interested in a custom artwork out of materials you have. You fill out a Commission Inquiry Form, which will include a simple description of the materials you’d like to submit, give you a better sense of the pricing structure, and start guiding you in the process. Then there is the usual back and forth discussion. If you’d like to meet in person and can meet me in Brooklyn or NYC, I would love to do that! Once we arrive at a mutual understanding of the fundamentals of the piece itself as well as a budget, I send you a Commission Summary. Upon your acceptance and deposit, I will either send you a self-addressed mailer for you to send me your materials to transform, or we will meet to do an in person hand-off. Commissions require a 50% non-refundable deposit.
How is the commission process managed?
Most commissioned artwork is managed through phone or email. If you prefer to meet with me personally and can meet me in Brooklyn, NY, or nearby, I would love to see you!
Will I receive photos?
After receipt of your deposit, and your materials, the first step is for me to get acquainted with them and determine how best to deconstruct each piece. Once I do that, I will deconstruct a small amount of each of the materials, and use that to create a very rough mock-up. I will provide a photo of this mock-up with design notes for review. Please see my blog post for examples of how the mock-ups compare to the finished piece.
Does my opinion count?
Unquestionably. Feedback is encouraged throughout the process, but most importantly in the beginning stages when you receive the Commission Summary and Rudimentary Mock-Up Photo (with design notes).
Is there a minimum budget for commissions?
The minimum cost for a commission is $1,200, with a non-refundable deposit of 50%. This is for a small piece that is roughly 6” by 13”, made with up to 4-5 articles of clothing. The remaining balance and S&H costs are due upon completion and before shipping. Please submit a Commission Inquiry for more specific pricing.
How does the pricing work?
The cost of each piece is determined both by size, number of articles included, and any special customizations. The design, the transformative upcycling, and the weaving are all labor intensive. The more pieces included, the more complex the design is, the longer it takes to deconstruct and transform. Because this is a Memory Weaving, we hold your stories in our heart as we design and weave them into a treasured keepsake for you. All this takes time and care. From start to finish, the whole process is done by hand. Please submit a Commission Inquiry for more specific pricing.
Can I commission an artwork comparable to past work?
Marginally comparable or in a similar style, yes. Identical or very close, no. I never attempt to make the same piece twice. I could not even if I wanted to, as each component of your custom Memory Weaving is distinctive and dictated both by the materials you give me, and the stories you tell me about them. I can create a piece for you that incorporates elements of a past artwork you like, while creating something truly one of a kind that honors the materials you provide.
Can I commission site-specific artwork?
Yes. This type of commissioned artwork requires that you email me several photos taken from varying angles of the space where your Memory Weaving would be installed. The photos should also capture the surrounding décor. Site dimensions are required, too.
When can I expect delivery of my commissioned artwork?
The Commission Summary will include an estimated completion date. Completion times vary, from a few weeks to several months. It depends on the scope of the project, availability of the artwork assets, and my project rotation. If the commissioned artwork is time dependent, let me know in the Commission Inquiry.
Can you incorporate things that are not clothing into the Memory Weaving ?
Absolutely! I can use anything that is made out of a textile, from clothing, to blankets, to stuffies, doilies, to tablecloths, and whatever textile holds high sentimental value to you. I can also weave jewelry, accessories, strips of paper, cassette tapes, broken guitar strings, toy pieces, and more. If there is something special you’d like to include, let me know and I can figure out how to make it work.
Payment & Shipping
Payment, Ship Date, Insurance
Unless otherwise noted, exact (final) shipping charges are provided before shipping an item. Only upon approval and full payment of artwork, crating & all shipping charges, will the order ship. Typically, Memory Weaving orders are shipped within 15-business days of cleared payment, as they require custom ordered crates and inserts. All shipments are fully insured.
Accepted methods of payment
All online payments are processed via Shopify Payments Provider, which supports a large number of payment options.
Wire Transfers: If you prefer to pay via a wire transfer, please contact us directly at muymajostudio@gmail.com.
Continental United States Crating & Shipping charges
Unless otherwise noted, crating & shipping costs are included in the sales price for shipments in the Continental United States. All artworks are shipped via a certified carrier at their lowest rate classification. Artwork is professionally crated for shipping, in-house, to help ensure it reaches you in original condition. Each piece requires a unique packing solution and all require a custom sized box and inserts.
International and/or Alaska, Hawaii & Puerto Rico Crating & Shipping charges.
Artwork destined internationally and/or outside the lower 48 states (Alaska, Hawaii, and Puerto Rico) are shipped via a certified carrier at their lowest rate classification. FFNW artwork is professionally crated for shipping, in-house, to help ensure it reaches you in original condition. Each piece requires a unique packing solution and all require a custom sized box and foam inserts. The shipping cost significantly varies, depending on your location. These orders are charged the actual cost of shipping your art. You will be responsible for all duties and import taxes. Please note: All duty charges, brokerage fees & any taxes are calculated and collected in the country of delivery.
Resources
Return Policy
Muy Majo Studio Return Policy - Retail purchases return policy. This return policy does not apply to Invoice Contract, event, reseller or commission purchases.
Muy Majo Studio (MMS) is committed to providing the finest quality art. Artwork is prepared for shipping by a professional packing & shipping service. Artwork is insured for the purchase price and requires a Direct Signature upon delivery. Purchaser should inspect the artwork, directly and carefully, upon receiving it.
Cancellation Refund Request
Due to the nature of the work, we do not accept cancellation requests. If this policy violates any state or national law, a Cancellation Refund Request will be treated as a Satisfaction Refund Request.
Damaged in Transit Refund Request
In most cases, MMS assumes responsibility for the sole costs of the artwork and original shipping & handling (if any) paid to MMS, by Purchaser, for a Memory Weaving damaged in transit. The following conditions apply:
1. Purchaser requires delivery person to note damage to shipping container upon delivery, before signing for delivery, if there is evidence of damage to the shipping container
2. Purchaser request delivery person to witness inspection of container contents (Memory Weaving) upon delivery, if there is evidence of damage to the shipping container
3. Claimed damage is proven by reliable evidence and Carrier investigation to have been sustained in transit
4. MMS accepts responsibility, even if Carrier will not reimburse MMS for an insurance claim because Carrier determines packaging did not meet Carrier requirements
5. Purchaser notifies MMS of damage immediately upon delivery and inspection, but in no event in less than 1 day, in writing, explaining the damage and the receiving & inspection process, and includes attached photos documenting claimed damage
6. Purchaser requests a Return Merchandise Authorization (RMA). No refund, credit or return will be accepted or processed without an RMA. To notify MMS of a Damaged in Transit Refund Request and ask for an (RMA), email MMS at admin@muymajostudio.com. Upon said notice, MMS and/or Carrier will provide further instruction. If Purchaser fails to notify MMS of claimed damage within 1 day of delivery, MMS will not accept responsibility for claimed damage, and the responsibility, in its entirety, will remain with the Purchaser and/or Carrier
7. Purchaser retains all of the original packing materials
8. Purchaser ships the Memory Weaving back via a commercial carrier
9. Returned Memory Weaving is insured for the original sales price
10. Purchaser pays the return shipping cost
11. Claim Determination: If the damage claim is approved, a refund of costs Purchaser actually paid to MMS for the Memory Weaving and original shipping & handling will be credited to the original method of payment. If claim is denied, Purchaser will not receive a refund and the Memory Weaving will be stored in its original packaging, available for Purchaser to arrange for shipping or pick up, for up to 90 days
Failure to Accept Delivery
1. If Purchaser fails to accept delivery, Purchaser will not receive a refund
2. If Carrier policy dictates that a package is automatically returned to sender, Purchaser is responsible for return shipping charge compulsorily levied on MMS, and Purchaser will promptly reimburse MMS for said return shipping charge
3. Should a financial transaction merchant or company reverse a charge for Purchaser, due to Failure to Accept Delivery, reversing all or part of the original payment for Memory Weaving and/or shipping & handling costs from MMS’s account:
a. Purchaser agrees to a 25% restocking fee, and Purchaser will promptly pay said fee to MMS, unless said fee has been satisfied by a partial reverse charge
b. Purchaser is responsible for original shipping & handling charges, in total, and Purchaser will promptly reimburse MMS for shipping & handling costs that Purchaser did not pay (if any), unless said costs have been satisfied by a partial reverse charge
Return Merchandise Authorization (RMA)
1. If the conditions set forth above are met, an RMA will be issued
2. An RMA is required for all returns. No refund, credit or return will be accepted or processed without an RMA
3. An RMA is not an approval of a refund request. It is an authorization to return the Memory Weaving for claim evaluation & determination
4. The RMA will include further instruction on how & when to return the Memory Weaving, and additional information on the inspection, verification and refund request determination procedure